Question 1

WHAT ARE YOUR HOURS OF OPERATION?

Accepted Answer

The James B. Beam Distilling Co. is open Monday, Wednesday-Sunday 9:00 a.m.-5:30 p.m. EST. Our on-campus restaurant, The Kitchen Table, is open Monday, Wednesday-Sunday 11:00 am to 5:00 pm. We are currently CLOSED on TUESDAYS. Visit https://www.beamdistilling.com/book-a-tour to check availability and book your experience.

Question 2

IS THE JAMES B. BEAM DISTILLING CO. CLOSED ON HOLIDAYS?

Accepted Answer

We will be closed on the following holidays: Easter, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day.

Question 3

CAN I COME VISIT WITHOUT TAKING A TOUR?

Accepted Answer

Yes you can! We have a newly renovated campus - with a two-story gift shop full of merchandise and bourbon.  We welcome you to stop in and shop, walk the grounds and more! Tours and Tastings need to be booked in advance, but you could also purchase a flight or cocktails at our Kitchen Table Restaurant.

Question 4

WHAT IS INCLUDED IN THE MAIN DISTILLERY TOUR?

Accepted Answer

Our ‘Beam Made Bourbon’ experience is an all-encompassing tour and tasting that lasts 90 minutes. From showing you how we craft our bourbon to sharing two centuries worth of stories, it takes you behind-the-scenes at the distillery. The tour concludes with a guided tasting at the American Outpost.​

Question 5

DOES BOURBON EXPIRE?

Accepted Answer

Due to the fact that this product is a mixture of water and alcohol, shelf life is undefined and in excess of 5 years. The product will maintain an acceptable quality for at least 5 years for un-flavored alcohol and 13 months for flavored alcohol, when stored under ambient conditions and out of direct sunlight. Once opened, it will maintain an acceptable quality for at least 1 year for un-flavored alcohol and 1 month for flavored alcohol when stored under similar conditions. If consumed later than the above recommendations, product taste may vary. It is recommended that storage temperature be between 10°C - 25°C, in a cool clean location.

Question 6

HOW MANY CALORIES ARE IN A SERVING OF JIM BEAM?

Accepted Answer

Jim Beam has 97 calories, 0g carbs, 0g protein and 0g of fat for each 1.5fl oz serving. However, the specific calorie content may vary slightly depending on the specific Jim Beam product - you can find this information at https://www.drinksmart.com. Choose your product and the nutritional values will be displayed.

Question 7

IS JIM BEAM GLUTEN FREE?

Accepted Answer

Unfortunately, we are unable to share the gluten free status of Jim Beam at this time, as the product and/or processing line has not been validated as gluten free.

Question 8

IS JIM BEAM VEGAN?

Accepted Answer

Unfortunately, we are unable to share if Jim Beam is vegan at this time, as the product and/or processing line has not been validated as vegan.

Question 9

IS JIM BEAM KOSHER?

Accepted Answer

To verify which Jim Beam products are Kosher, please check this website to confirm.

Question 10

WHY DID JIM BEAM MOVE TO PLASTIC BOTTLES?

Accepted Answer

Like many other industries, we were affected by the global glass supply disruption. This disruption, coupled with increasing consumer demand for our offerings, led to the increased production of our products in PET packaging until the constraint was resolved. The good news is you should start to see your preferred glass packaging back in stock with your local retailers. Please note, this may depend on the retailer’s current inventory and order history. Additionally, you may be able to request your preferred packaging at your retailer of choice.

Question 11

CAN YOU PROVIDE THE INGREDIENTS FOR X PRODUCT?

Accepted Answer

Jim Beam is a family recipe that’s been passed down for 8 generations. Unfortunately we can't share the specifics, but if you need nutirition facts, please visit https://www.drinksmart.com/nutrition/view.

Question 12

HOW CAN I FIND A LIMITED EDITION/ SEASONAL RELEASE?

Accepted Answer

Please contact your local spirits retailer to see if they currently have this product in stock or if they'll be receiving it soon. We also recommend asking them to place a special order for you with their distributor.

Question 13

WHO SHOULD I CONTACT ABOUT MARKETING, CHARITY, OR SPONSORSHIP OPPORTUNITIES?

Accepted Answer

We're open to hearing from everyone, whether you're a social media influencer, a big fan, or just someone with a creative suggestion. Click here to submit your request, and we'll be in touch if there's a good fit!

Question 14

WHERE CAN I BUY JIM BEAM MERCH?

Accepted Answer

Love Jim Beam so much you want to wear it? Us too. Our check out our for the latest and greatest Jim Beam swag. After all, if you’re going to be part of the family, you might as well look it.

Question 15

WHAT IS NEW ABOUT JIM BEAM BLACK?

Accepted Answer

Jim Beam Black has a new label and features a more mature liquid, now aged for seven years and at a higher proof than years past. By aging 7 years in cask, we’re proud to share a smoother and more versatile bourbon than ever before. Jim Beam Black never had a dedicated age statement, instead it was labeled as "Extra-Aged" in comparison to our Jim Beam White label which is aged 4 years. The 7 year is the new permanent product, replacing the Extra-Aged original Jim Beam Black. There may be product left in the market, so for a short time you may be able to find both expressions until the "Extra-Aged" supplies are depleted. Enjoy it in a cocktail or any damn way you please.

Question 16

WHAT’S THE VALUE OF MY BOTTLE?

Accepted Answer

We love and value our family’s history and legacy, and we are honored when others do, too. To learn more about your item’s history and value, we suggest contacting the organizations below:OSCAR GETZ WHISKEY MUSEUMBEAM AROUND THE WORLD

Question 17

WHAT ABOUT THOSE JIM BEAM DECANTERS?

Accepted Answer

Let’s just say there are a lot of them. And they’re an important part of our history. Unfortunately, Jim Beam stopped producing decanters in 1992. For more information about decanter value and sales, we suggest contacting one of the following organizations:OSCAR GETZ WHISKEY MUSEUMBEAM AROUND THE WORLD

Question 18

WHO DO I CONTACT FOR MEDIA AND PRESS RELATIONS?

Accepted Answer

We’re always happy to spread the word about Jim Beam. For media and press questions, please contact us here.

Question 19

WHO DO I CONTACT FOR REBATE INFORMATION?

Accepted Answer

As a valued customer, we are pleased to provide you with up-to-date information on your rebate status by going to https://beam.inmarrebates.com or by calling 877-819-4280 between the hours of 8:00am and 6:00pm et. If you are requesting a rebate form you may call the above phone number or email your request using the form on the 'contact us' page on the above referenced website.

Question 20

WHO DO REACH OUT TO IF THERE'S AN ISSUE WITH MY PRODUCT?

Accepted Answer

We're here to help! If you're having trouble with your product, please contact our customer support team directly here.

Question 21

WHERE CAN I FIND MY PRODUCT?

Accepted Answer

You can search for your product in our product locator. If you're unable to find your product, it may have been discontinued in terms of distribution. There may be product left in the market, but we do not have tracking of it. Below are a few links that may assist you in locating any product that may still be available. https://www.reservebar.comhttps://minibardelivery.comhttps://www.frootbat.comhttps://www.instacart.com

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